Frequently Asked Questions
Everything you need to know about your Nappa Dori experience.
What materials are used in Nappa Dori products?
We pride ourselves on using premium, genuine leather and high-quality handcrafted fabrics. Each piece is meticulously designed to age beautifully over time, reflecting our commitment to artisanal craftsmanship.
How should I care for my leather goods?
To maintain the longevity of your product, avoid exposure to excessive moisture and direct sunlight. We recommend using a high-quality leather conditioner every few months to keep the material supple and prevent cracking.
Do you offer international shipping?
Yes, we ship our handcrafted goods worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout. Please note that international orders may be subject to local customs duties.
What is your return and exchange policy?
We accept returns and exchanges on unused items in their original packaging within 14 days of delivery. Please note that personalized or bespoke items are final sale and cannot be returned.
Can I track my order once it has been shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to our courier partner’s website to monitor your shipment's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a seamless checkout experience.