Returns & Exchanges
We take great pride in the craftsmanship of our handcrafted leather goods and offer a seamless return process if you are not completely satisfied. Please ensure items are returned in their original condition and packaging within 14 days of delivery.
Initiate Request
Visit our returns portal and enter your order number and email address to select the items you wish to return or exchange.
Quality Approval
Our team will review your request within 24-48 hours to ensure the items meet our eligibility criteria for handcrafted goods.
Pack and Ship
Securely pack the products in their original Nappa Dori dust bags and boxes, then attach the provided prepaid shipping label.
Refund Processing
Once we receive and inspect your return at our warehouse, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing